Our Returns Policy
Returning Single Items:
If for any reason you are not entirely satisfied, you may return any item for a full refund or exchange within 30 days from the date on your order. However, we cannot accept returned goods that we reasonably believe to have been used for any period of time. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.
If you choose to order a replacement item which is the same price as the item you originally ordered, then we will send you your replacement item without any additional delivery cost. If you choose to order a replacement item you can do so if the item is the same or a lesser price. If the item is a lesser price then an appropriate refund will be made. If it’s more, please ask for a refund and place a new order for the replacement product.
Please note if your order was a Collection and you were satisfied with some but not all of the items, you need only return those items that you were not satisfied with.
Returns will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within 30 days of receiving your returned goods, provided that you have returned the goods to us according to our returns policy. We will also refund the cost of the return postage when it is sent by standard postal service. Courier charges, special delivery or recorded delivery costs will not be refunded.
Refunds will only be made against the original credit/debit/gift card used.
From the UK
Within the order packaging, you will find details of your order. Please notify us by emailing email@example.com or give us a call on 0808 168 7447 with your order details, your name, address, which items you are returning to us and the action you would like us to take i.e. refund or exchange. We will then arrange to send you a free Returns Postage Label via email to place on your parcel to send back to us. Please enclose the original packing list and let us know if you would prefer a refund or an exchange.
Returning Your Empty Makeup Containers For Recycling
Simply pop your empties in an envelope and post back to us (using the standard postal service). This is currently only valid for the UK, but in the future we will look to expand this facility internationally.
From the US
Returns Note and Postage Label
Should you wish to return any of your products to us, please notify us by emailing firstname.lastname@example.org with your order details including order number, your name and address and which items you are returning to us and the action you would like us to take i.e. refund or exchange. We will then arrange to send you a free Returns Postage Label via email to place on your parcel to send back to our warehouse facility in Florida
From the Rest of the World
Please notify us by emailing email@example.com with your order detail and pop a note into your returns parcel clearly stating your name, address, which items you are returning and the action you would like us to take i.e. refund or exchange.
Returning Your Goods
Please ensure you obtain a Proof of Postage receipt when you return the goods and keep for your records.
For further advice on any returns and refunds you can get in contact by...
Emailing us at firstname.lastname@example.org
Calling us on:
USA/Canada: 011 44 808 168 7447
Australia: 0011 44 808 168 7447
Europe/New Zealand: 00 44 808 168 7447
Lines are open:
Mon – Fri 10.00 am – 5.00 pm UK
If you’d prefer to exchange for a different product, that’s fine as long as the new product is the same price or less than you’ve already paid. If it’s less, we’ll refund the difference. If it’s more, please ask for a refund and place a new order for the replacement product.
Your first exchange per item is free. Any further exchanges will incur a $10 handling charge per item to cover postage, package, and handling
Products received as a free gift may only be exchanged for another shade of the same product and not for another product